debt collection

Episode 25 Maximizing the ACA Convention and Expo Experience

What you’ll learn about in this episode: Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic.  As things open up, and attendance improves to pre-pandemic levels, attendees find themselves in a position to be more intentional about why they attend, and more strategic in their approach.  …

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Episode 23: The good, the bad, and the ugly of remote hybrid work

What you’ll learn about in this episode: Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs.  But these options don’t come without challenges.  In this episode we’re going to talk about the good, it’s benefits for both employers…

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Episode 21: Innovation in remote work by utilizing offshore BPO

What you’ll learn about in this episodeOver the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to  a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions. …

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Episode 20: Reinventing the status quo

What you’ll learn about in this episode: We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead.  Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins with a different way of thinking.  In this episode we’re going…

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Episode 19: Powering up with a research informed strategy

What you’ll learn about in this episode: The 10th edition of Kaulkin Report was just released.  This report has been an integral component of developing a deeper understanding of trends in the accounts receivable management industry. In this episode we’ll unpack the report Connect the Dots of opportunity in the ever changing economy and dive…

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Episode 18: The power of the corporate selfie and other cool tips and tricks

What you’ll learn about in this episodeWhen was the last time you pulled out your phone and searched for your company online?  And as you did that, when was the last time you placed yourself in the mind of the consumer? What did you see? In this episode we’re unpacking the importance of clarifying your message…

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Episode 17: Exploring LinkedIn B2B Digital Marketing

What you’ll learn about in this episodeIn this episode we’re connecting with a digital marketing veteran and trail blazer to help us understand how companies in Niche B2B industries can get the best value for their advertising dollars. Topics include:Tips on defining your audienceNarrowing Focus to improve resultsA tip for B2B medical marketingAreas you’re wasting…

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Episode 16: Marketing and Meaningful Connections

What you’ll learn about in this episode As the Pandemic landscape evolves and trade shows, travel and in person visits shifted to digital , gaps in our sales and marketing processes emerged. How do we adapt and find new and better ways to fill our pipelines and keep our connections? In this episode we’ll dive…

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Including digital in your collection strategy

How to include digital in your collection process Debt collection companies are investing in digital techniques and technology.  But what exactly is digital collections, and why does it matter?  Digital collection is the use of real-time intelligence and customer signals to deliver a personalized experience when paying a debt or bill using digital channels i.e…

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Episode 15: Technology Fundamentals The Unsexy Core of Success

What you’ll learn about in this episode What you’ll learn about in this episodeDebt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner that people are interacting with customer service channels.  Does Digital Collection open pathways to an improved experience, and better results? In this episode we’ll dive into…

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