Culture

Episode 23: The good, the bad, and the ugly of remote hybrid work

What you’ll learn about in this episode: Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs.  But these options don’t come without challenges.  In this episode we’re going to talk about the good, it’s benefits for both employers…

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Shifting Culture to Improved Engagement and Performance

 Culture is a term we hear all the time.  But what really is company culture? How does it lead to brand perception? How do we shape or reshape it? According to a Gallup Poll after a rollercoaster 2020, U.S. employee engagement increased to 39% in January 2021, up from 36% in 2020. While this may…

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Culture, a key differentiator in the Great Resignation.

Employees are rethinking what they want from their job and the number of people willing to make a change has been on the increase. Why is this happening? How will this impact Debt Collection? Who is at risk? What can I do about it? What opportunities for growth does this create? What can you do…

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Episode 01: The Collector

Pilot Episode What you’ll learn about in this episode: The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due bill. How this conversation happens is under constant scrutiny, because of the changes in technology, consumer preference, and regulations governing this process.  In this pilot episode,…

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