Fair Debt

Hosted ByLex Patterson

Unlocking Possibilities...

Episode 11: Holiday Mixtape

What you’ll learn about in this episode

Join a few of the season 1 alumni as we reconnect to talk about what’s on our minds and in our hearts as we celebrate the season, and plan for 2022.

Key Takeaways

Regulation F Implemented what do the next 6 months look like?

The communication shift to Digital

How to use better listening to improve your results

Podcast and book recommendations

Guest: Bethany Robertson  Debt Recovery Solutions of  Ohio

Vice President, co-owner, and founder of Debt Recovery Solutions of Ohio, Inc. since 2002 where her vision and passion for strategy continues to push the company to new heights.

 Bethany earned her BA in Business Administration from Mt Vernon Nazarene University in Mt Vernon, Ohio while simultaneously running her own collection agency.

 Her passions include her love of God and family – especially her two children, Jake and Magey. She is also dedicated to inspiring others to reach their potential and constantly working on being a better version of herself.

 Growth in all aspects of her personal and professional life is her daily focus, but she truly loves the simple things in life: a stroll on the beach or in the woods, a great challenging and deep conversation, or a lazy nap on the dock. These are the ways she enjoys spending her time reflecting, living and loving.

 One of Bethany’s favorite quotes is from Maya Angelou and it touches on something that she has had to rely on in her life: her own courage. “Courage is the most important of all the virtues because without courage you can’t practice any other virtue consistently. You can practice any virtue erratically, but nothing consistently without courage”.


    Website: https://drsohio.com/
    Company LinkedIn:  https://www.linkedin.com/company/debt-recovery-solutions-of-ohio-inc/
    Email:  bjoyrob@gmail.com
   LinkedIn: Personal: https://www.linkedin.com/in/bethany-robertson-38368112a/
Company Video

Guest: Debbie Frank CEO Credit Bureau Service llc

Credit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free.

Her company has been in business for over eighty years. She is the fourth owner and the first woman to have the opportunity to lead the company in the collection industry.

She loves being a business owner and has an entrepreneurial spirit approach when it comes to business, leadership, and working in the Accounts Receivable Management (ARM) industry.

In her eighteen years in the industry, she has held various positions at the state level serving as a past president of the Missouri Collectors Association and is currently serving on their board of directors.  She also currently serves on the ACA Financial Literacy Committee, as their committee chairperson, and a Council of Delegate member representing the state of Missouri.  Her most prideful accomplishment has been in 2019  when the agency was named as One of the Top Ten Most Innovative Collection Agencies by Receivable Magazine.


    Website: https://www.creditbureauservicesinc.com/
    Company LinkedIn:  https://www.linkedin.com/company/credit-bureau-services-llc/
    Email:  dfrank@creditbureauservicesinc.com
   LinkedIn: Personal: linkedin.com/in/debbie-frank-474ba23b
Guest: Joann Needleman Clark Hill PLC

Joann Needleman leads the firm’s financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters.

Joann prepares and represents these same financial institutions during state and federal supervisory examinations and regulatory investigations before agencies such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC) and the Office of the Comptroller of Currency (OCC) as well as state financial services regulators and attorneys general.

A former member of the Consumer Financial Protection Bureau’s (CFPB) Consumer Advisory Board, Joann provides her clients with useful strategies and common-sense solutions in order to prepare for areas of regulatory scrutiny.

Joann is the host of the podcast “Credit Ecosystem to Go: Curbside Thought Leadership for Financial Services.” Listen to recent episodes here.


    Websites: clarkhill.com  
    Company LinkedIn:  https://www.linkedin.com/company/clark-hill-law/
 LinkedIn: Personal: linkedin.com/in/joannneedleman
Twitter jneedleman

Guest: Harry Strausser III Applied Innovation

Harry is a second-generation collection veteran having held the position of President of two successful collection firms until the sale of those firms in May 2017.  Throughout his career Harry was active in the Mid-Atlantic Collectors Association where he served as President, and ACA International, Inc., the association of credit and collection professionals, in which he is a Senior Certified Trainer. He has served on the ACA International Executive Committee and held the position of President in 2004-2005. He currently holds the position of President of Applied Innovation, a software company that serves the ARM space.

He holds an MA in communication from Bloomsburg University of Pennsylvania and a BS in business administration from the same institution. He has served as a full-time adjunct professor for the Department of Communication Studies at Bloomsburg University where he taught interpersonal communication, public speaking, and corporate communication. As a sought-after industry speaker, he has traveled extensively across the United States and internationally during which he has conducted over 1000 educational and motivational programs for associations, private enterprises, conferences, and public seminar events.

Harry enjoys travel, music, working outdoors at his home, and spending time with his family and two golden retrievers, Tindaqwae (Tin- Dah-Quay) and Luna.


Website: https://www.appliedinnovationinc.com/
Email: hstrausser@appliedinnovationinc.com
LinkedIn: Company https://www.linkedin.com/company/applied-innovation-inc-/

Additional Resources:

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