Episode 06: It All Starts With A Conversation
What you’ll learn about in this episode:
Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it. Her company tagline says it all “Doing Work That Matters Where we live, lead, and care about helping people achieve financial peace.”
In our discussion with Debbie, you’ll learn about interesting ideas and processes to transform your collectors into “Relationship Specialists” or “Change Agents” and empower them to do more than just take payments. Debbie shares stories about the impact financial education has on the lives of consumers, employees, and her organization.
Guest: Debbie Frank CEO Credit Bureau Service llc
Credit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free.
Her company has been in business for over eighty years. She is the fourth owner and the first woman to have the opportunity to lead the company in the collection industry.
She loves being a business owner and has an entrepreneurial spirit approach when it comes to business, leadership, and working in the Accounts Receivable Management (ARM) industry.
In her eighteen years in the industry, she has held various positions at the state level serving as a past president of the Missouri Collectors Association and is currently serving on their board of directors. She also currently serves on the ACA Financial Literacy Committee, as their committee chairperson, and a Council of Delegate member representing the state of Missouri. Her most prideful accomplishment has been in 2019 when the agency was named as One of the Top Ten Most Innovative Collection Agencies by Receivable Magazine.
Company LinkedIn: https://www.linkedin.com/company/credit-bureau-services-llc/
LinkedIn: Personal: linkedin.com/in/debbie-frank-474ba23b
- ACA Magazine Article: Breaking through the misinformation Haze
- Knowledge Source