Episode 01: The Collector
What you’ll learn about in this episode: The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due bill. How this conversation happens is under constant scrutiny, because of the changes in technology, consumer preference, and regulations governing this process. In this pilot episode, Bethany and I dive into the heart of the operation, the collector. Who they are, what they do, and what it takes to find, train, motivate and keep the best ones.
Guest: Bethany Robertson Debt Recovery Solutions of Ohio
Vice President, co-owner, and founder of Debt Recovery Solutions of Ohio, Inc. since 2002 where her vision and passion for strategy continues to push the company to new heights.
Bethany earned her BA in Business Administration from Mt Vernon Nazarene University in Mt Vernon, Ohio while simultaneously running her own collection agency.
Her passions include her love of God and family – especially her two children, Jake and Magey. She is also dedicated to inspiring others to reach their potential and constantly working on being a better version of herself.
Growth in all aspects of her personal and professional life is her daily focus, but she truly loves the simple things in life: a stroll on the beach or in the woods, a great challenging and deep conversation, or a lazy nap on the dock. These are the ways she enjoys spending her time reflecting, living and loving.
One of Bethany’s favorite quotes is from Maya Angelou and it touches on something that she has had to rely on in her life: her own courage. “Courage is the most important of all the virtues because without courage you can’t practice any other virtue consistently. You can practice any virtue erratically, but nothing consistently without courage”.
Company LinkedIn: https://www.linkedin.com/company/debt-recovery-solutions-of-ohio-inc/
LinkedIn: Personal: https://www.linkedin.com/in/bethany-robertson-38368112a/
Collector Job stats: https://www.zippia.com/debt-collector-jobs/demographics/
3 Pivots for better collections Mary Shores https://www.maryshores.com/post/the-biggest-secret-in-collections