Fair Debt Podcast
Unlocking Possibilities...
In each episode, we delve deep into all things debt collection with some of the brightest and most forward-thinking, paradigm-busting minds in the business. Intimate, deep, and often intense, these are not interviews. They are conversations. Connections from various perspectives designed to provoke, educate, inspire and empower you to discover, uncover, unlock and unleash new possibilities.
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Our Episodes
Industry experts tell their stories loaded with tips, ideas, and answers for the savvy debt collection professional.
Episode 09: An Inside Look into Regulation F
What you’ll learn about in this episode: The Consumer Financial Protection Bureau issued a final rule to restate and clarify prohibitions on harassment and abuse, false or misleading representations, and unfair practices by debt collectors when collecting consumer debt. The rule focuses on debt...
Episode 08: The Dance Of The Scorpion
What you’ll learn about in this episode The CFPB’s 653-page final rule Regulation F opens the door to interact with consumers across all forms of electronic communications including SMS text, email, and social media messaging. However, as these communication options are opening up, consumers...
Episode 07: Outside The Medical Debt Box
What you’ll learn about in this episode: According to CBS News Customers at Credit Karma carried an additional $2.2 billion in overdue medical debt from January 2020 through March 2021, reaching about $47 billion in total — the highest point in at least 16...
Episode 06: It All Starts With A Conversation
What you’ll learn about in this episode: Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it. Her company tagline says it all “Doing Work That Matters Where we live, lead, and care about helping people achieve financial peace.”...
Episode 05: Wisdom and Change
What you’ll learn about in this episode: “The accounts receivable management industry has changed a lot since Linda began collecting door to door. In this episode Linda shares some stories about what it takes to create a centennial culture as her company just surpassed...
Episode 04: Benchmarking
What you’ll learn about in this episode: “The accounts receivable management industry is dominated by small, privately held companies which make finding broad benchmarking data difficult because there is little public financial data available and few companies are willing to part with sensitive financial...
Episode 03: The Secret Weapon
What you’ll learn about in this episode: Pat’s lifetime experience in debt collection and the candid discussion present many nuggets as we deep dive into Medical collection from Pat’s perspective. We discuss how to develop a collector mindset, and what Pat calls his secret...
Episode 02: Connection is Currency
What you’ll learn about in this episode: There’s a shift in brand awareness and transparency, especially with the pandemic. Learn about how companies can get the right message out there to be on the right side of change. How changing your mindset will position...
Episode 01: The Collector
Pilot Episode What you’ll learn about in this episode: The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due bill. How this conversation happens is under constant scrutiny, because of the changes in technology,...
