Episodes

Browse Through Our Episodes

Episode 01: The Collector

Pilot Episode What you’ll learn about in this episode: The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due...

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Episode 02: Connection is Currency

What you’ll learn about in this episode:  There’s a shift in brand awareness and transparency, especially with the pandemic.  Learn about how companies can get the right message out...

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Episode 03: The Secret Weapon

What you’ll learn about in this episode:  Pat’s lifetime experience in debt collection and the candid discussion present many nuggets as we deep dive into Medical collection from Pat’s...

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Episode 04: Benchmarking

What you’ll learn about in this episode:  “The accounts receivable management industry is dominated by small, privately held companies which make finding broad benchmarking data difficult because there is...

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Episode 05: Wisdom and Change

What you’ll learn about in this episode:  “The accounts receivable management industry has changed a lot since Linda began collecting door to door. In this episode Linda shares some...

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Episode 06: It All Starts With A Conversation

What you’ll learn about in this episode: Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it.  Her company tagline says it all  “Doing...

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Episode 07: Outside The Medical Debt Box

What you’ll learn about in this episode: According to CBS News Customers at Credit Karma carried an additional $2.2 billion in overdue medical debt from January 2020 through March...

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Episode 08: The Dance Of The Scorpion

What you’ll learn about in this episode The CFPB’s 653-page final rule Regulation F opens the door to interact with consumers across all forms of electronic communications including SMS...

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Episode 09: An Inside Look into Regulation F

What you’ll learn about in this episode: The Consumer Financial Protection Bureau issued a final rule to restate and clarify prohibitions on harassment and abuse, false or misleading representations,...

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Episode 10 Dead Reckoning

Guest:  Mike Ginsberg Mike Ginsberg is president and CEO of Kaulkin Ginsberg, providing M&A and strategic advisory expertise to the accounts receivable management industry for since 1991. Mike is...

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