Episodes

Browse Through Our Episodes

Episode 01: The Collector

Pilot Episode What you’ll learn about in this episode: The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due...

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Episode 02: Connection is Currency

What you’ll learn about in this episode:  There’s a shift in brand awareness and transparency, especially with the pandemic.  Learn about how companies can get the right message out...

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Episode 03: The Secret Weapon

What you’ll learn about in this episode:  Pat’s lifetime experience in debt collection and the candid discussion present many nuggets as we deep dive into Medical collection from Pat’s...

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Episode 04: Benchmarking

What you’ll learn about in this episode:  “The accounts receivable management industry is dominated by small, privately held companies which make finding broad benchmarking data difficult because there is...

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Episode 05: Wisdom and Change

What you’ll learn about in this episode:  “The accounts receivable management industry has changed a lot since Linda began collecting door to door. In this episode Linda shares some...

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Episode 06: It All Starts With A Conversation

What you’ll learn about in this episode: Our discussion with Debbie centers on Financial Literacy or financial wellness as she calls it.  Her company tagline says it all  “Doing...

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Episode 07: Outside The Medical Debt Box

What you’ll learn about in this episode: According to CBS News Customers at Credit Karma carried an additional $2.2 billion in overdue medical debt from January 2020 through March...

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Episode 08: The Dance Of The Scorpion

What you’ll learn about in this episode The CFPB’s 653-page final rule Regulation F opens the door to interact with consumers across all forms of electronic communications including SMS...

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Episode 09: An Inside Look into Regulation F

What you’ll learn about in this episode: The Consumer Financial Protection Bureau issued a final rule to restate and clarify prohibitions on harassment and abuse, false or misleading representations,...

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Episode 10: Dead Reckoning

What you’ll learn about in this episode: In navigation, dead reckoning is the process of calculating your current position of some moving object by using a previously determined position,...

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Episode 11: Holiday Mixtape

What you’ll learn about in this episode Join a few of the season 1 alumni as we reconnect to talk about what’s on our minds and in our hearts...

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Episode 12: The Data Behind The Great Resignation

What you’ll learn about in this episode  As the pandemic wears on, a new challenge has emerged on the business front. A shift in a contract between companies and...

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Episode 13: Employee Engagement and the Game of Work

What you’ll learn about in this episode Why can ten people with a basketball and a hoop achieve teamwork, goal directed activity, and become a well managed work team...

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Episode 14: Planning your Pivot

What you’ll learn about in this episode You’ve worked hard to build and guide your business throughout its life, you should have a plan that guides it to a...

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Episode 15: Technology Fundamentals The Unsexy Core of Success

What you’ll learn about in this episode What you’ll learn about in this episodeDebt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner...

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Episode 16: Marketing and Meaningful Connections

What you’ll learn about in this episode As the Pandemic landscape evolves and trade shows, travel and in person visits shifted to digital , gaps in our sales and...

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Episode 17: Exploring LinkedIn B2B Digital Marketing

What you’ll learn about in this episodeIn this episode we’re connecting with a digital marketing veteran and trail blazer to help us understand how companies in Niche B2B industries...

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Episode 18: The power of the corporate selfie and other cool tips and tricks

What you’ll learn about in this episodeWhen was the last time you pulled out your phone and searched for your company online?  And as you did that, when was...

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Episode 19: Powering up with a research informed strategy

What you’ll learn about in this episode: The 10th edition of Kaulkin Report was just released.  This report has been an integral component of developing a deeper understanding of...

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Episode 20: Reinventing the status quo

What you’ll learn about in this episode: We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead.  Fortune...

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Episode 21: Innovation in remote work by utilizing offshore BPO

What you’ll learn about in this episodeOver the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding...

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Episode 23: The good, the bad, and the ugly of remote hybrid work

What you’ll learn about in this episode: Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and...

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