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Create Meaningful Connection and add Value to Your Network

When it comes to marketing, opportunity is another word for a problem to be solved.  But opportunity rarely knocks.  You have to go after it with the right intention.  In today’s digitally connected world, intention often does influence opportunity.  Let me explain.  We all have to “make a living”, and we’re all sales representatives when…

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Including digital in your collection strategy

How to include digital in your collection process Debt collection companies are investing in digital techniques and technology.  But what exactly is digital collections, and why does it matter?  Digital collection is the use of real-time intelligence and customer signals to deliver a personalized experience when paying a debt or bill using digital channels i.e…

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Exit Strategy and Why it Matters

When to develop your exit strategy    The landscape in the debt collection pace is shifting and the pressure of increased regulation, lawsuits, and shrinking margins are all on the minds of business owners in the space. But, even if you’re not looking to pivot into your next chapter, the sooner you start developing your…

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Shifting Culture to Improved Engagement and Performance

 Culture is a term we hear all the time.  But what really is company culture? How does it lead to brand perception? How do we shape or reshape it? According to a Gallup Poll after a rollercoaster 2020, U.S. employee engagement increased to 39% in January 2021, up from 36% in 2020. While this may…

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Culture, a key differentiator in the Great Resignation.

Employees are rethinking what they want from their job and the number of people willing to make a change has been on the increase. Why is this happening? How will this impact Debt Collection? Who is at risk? What can I do about it? What opportunities for growth does this create? What can you do…

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2022 Quality vs Quantity

Let’s face it, the pandemic has changed the way we work and live. In many ways this reset was a gift.  In conversation after conversation I’m told how before the pandemic we were sitting in traffic jams, on commuter trains, or in airports, busy, distracted and burned out.  Now we’ve had time to figure out…

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Changing The Conversation

Transparent, vulnerable, and real conversations are the lightning in a bottle of a good podcast.  Stories that are generously shared with the emotion, and passion surrounding topics that are important, complex, and contain nuggets of truth is one of the goals.  But the best, most impactful episodes are the ones that leave you feeling something,…

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Evolving in the “New Normal”

Now more than ever, people crave human connection, which drives decisions including the people we want to do business with. ~ Mary Shores Our vision for a new podcast that would explore overlooked, misunderstood stories in the debt collection space is now live. Our goal to ignite a conversation about topics in the debt collection…

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Our Why

Household debt in America surpassed 15 trillion for the first time.  Debt has become a way of life for most Americans.  Debt collection companies recover over 23 billion in past due receivables annually and play an important role in helping to resolve unpaid invoices which impact consumer credit and the prices we all pay.   Kindred…

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Guests Wanted

We hope to ignite a fire of interesting and informative conversations in an industry with stories to tell.  The fuel for spreading this conversational fire is our guests.  You have a story to tell and we want to help you tell it.  We love hearing from you, your stories and feedback are our fuel.  If…

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