kindredforce

Episode 04: Benchmarking

What you’ll learn about in this episode:  “The accounts receivable management industry is dominated by small, privately held companies which make finding broad benchmarking data difficult because there is little public financial data available and few companies are willing to part with sensitive financial data.”   Key benefits and strongest elements of a benchmark group. How…

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Episode 01: The Collector

Pilot Episode What you’ll learn about in this episode: The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due bill. How this conversation happens is under constant scrutiny, because of the changes in technology, consumer preference, and regulations governing this process.  In this pilot episode,…

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Episode 02: Connection is Currency

What you’ll learn about in this episode:  There’s a shift in brand awareness and transparency, especially with the pandemic.  Learn about how companies can get the right message out there to be on the right side of change. How changing your mindset will position your company for growth Learn what differentiates successful debt collection companies…

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Episode 03: The Secret Weapon

What you’ll learn about in this episode:  Pat’s lifetime experience in debt collection and the candid discussion present many nuggets as we deep dive into Medical collection from Pat’s perspective. We discuss how to develop a collector mindset, and what Pat calls his secret weapon as well as collection techniques to keep payments flowing.  Techniques…

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The Art of the Podcast Interview

Podcasting is not all that new. Podcasting has its roots in  “audioblogging” dating back to the 1980s. With the advent of broadband Internet access and portable digital audio playback devices such as the iPod, podcasting began to catch hold in late 2004.  Since the pandemic, it’s blown up.  The heart of the podcast is the…

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Lex’s Story

Lex began his journey in the debt collections industry in 1988 when he joined DAKCS Software Systems, a growing software company that was helping debt collection agencies automate their collection processes.  Initially hiring on as a part-time temporary employee, installing revisions, Lex quickly became a valued team member.  Over the course of a 33-year career,…

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Episode 02: Modern WordPress Themes

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in…

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Episode 01: The Heart of the Operation

 The debt collection business revolves around getting the right person to engage in a conversation around resolving a past due bill. How this conversation happens is under constant scrutiny, because of the changes in technology, consumer preference, and regulations governing this process.  In this pilot episode, Bethany and I dive into the heart of the…

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Episode 03: Hire the Right CEO

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in…

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Episode 02: Our Bootstrapped MVP

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in…

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