kindredforce

Episode 15: Technology Fundamentals The Unsexy Core of Success

What you’ll learn about in this episode What you’ll learn about in this episodeDebt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner that people are interacting with customer service channels.  Does Digital Collection open pathways to an improved experience, and better results? In this episode we’ll dive into…

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Exit Strategy and Why it Matters

When to develop your exit strategy    The landscape in the debt collection pace is shifting and the pressure of increased regulation, lawsuits, and shrinking margins are all on the minds of business owners in the space. But, even if you’re not looking to pivot into your next chapter, the sooner you start developing your…

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Shifting Culture to Improved Engagement and Performance

 Culture is a term we hear all the time.  But what really is company culture? How does it lead to brand perception? How do we shape or reshape it? According to a Gallup Poll after a rollercoaster 2020, U.S. employee engagement increased to 39% in January 2021, up from 36% in 2020. While this may…

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Culture, a key differentiator in the Great Resignation.

Employees are rethinking what they want from their job and the number of people willing to make a change has been on the increase. Why is this happening? How will this impact Debt Collection? Who is at risk? What can I do about it? What opportunities for growth does this create? What can you do…

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2022 Quality vs Quantity

Let’s face it, the pandemic has changed the way we work and live. In many ways this reset was a gift.  In conversation after conversation I’m told how before the pandemic we were sitting in traffic jams, on commuter trains, or in airports, busy, distracted and burned out.  Now we’ve had time to figure out…

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Episode 14: Planning your Pivot

What you’ll learn about in this episode You’ve worked hard to build and guide your business throughout its life, you should have a plan that guides it to a conclusion.  A business exit strategy is a plan for what will happen when you want to leave your business and outlines the form that the transition…

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Episode 11: Holiday Mixtape

What you’ll learn about in this episode Join a few of the season 1 alumni as we reconnect to talk about what’s on our minds and in our hearts as we celebrate the season, and plan for 2022. Key Takeaways Regulation F Implemented what do the next 6 months look like? The communication shift to…

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Episode 13: Employee Engagement and the Game of Work

What you’ll learn about in this episode Why can ten people with a basketball and a hoop achieve teamwork, goal directed activity, and become a well managed work team in a matter of minutes during a lunch break, but those same ten people can totally fail to achieve that kind of harmony on the job….

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Episode 12: The Data Behind The Great Resignation

What you’ll learn about in this episode  As the pandemic wears on, a new challenge has emerged on the business front. A shift in a contract between companies and their most precious resource, people.  “The Great Resignation” as it’s been called.  Employees are rethinking what they want from their job and the number of people…

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Changing The Conversation

Transparent, vulnerable, and real conversations are the lightning in a bottle of a good podcast.  Stories that are generously shared with the emotion, and passion surrounding topics that are important, complex, and contain nuggets of truth is one of the goals.  But the best, most impactful episodes are the ones that leave you feeling something,…

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